Job Description
THE POSITION IN A NUTSHELL
Sciens Building Solutions seeks a Security Service Coordinator responsible for supporting service operations through customer communication, service coordination, and work order management. This role helps ensure customer satisfaction, timely response to service needs, and a professional company image by managing incoming service requests, coordinating technician schedules, and helping drive service issues through completion.
WHAT YOU’LL BE DOING (and doing well!)
Own or co-own the customer service inbox by triaging incoming service requests, acknowledging receipt, gathering any missing site or scheduling details, and moving requests to the appropriate internal resource for follow-through.
Respond to 85%+ of the emails received through the customer service shared inbox while maintaining timely, professional communication with customers and internal team members.
Under the Service Manager's direction, schedule service visits b...