Responsibilities:

Customer Support & Issue Resolution

• Provide on-site and remote technical support to customers
• Troubleshoot equipment, application, and process-related issues

Project Management & Coordination

• Coordinate project activities between customers and internal teams (R&D, Production, Sales)
• Support project timelines, deliverables, and milestones

Technical Training & Enablement

• Conduct technical training sessions for customers and internal stakeholders
• Prepare training materials, user manuals, and application guides

Market Research & Feedback

• Gather customer feedback on product performance and requirements
• Provide insights to internal teams for product improvement and development
• Monitor industry trends and competitor activities
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