1. GREETING CUSTOMERS IN A COURTEOUS AND FRIENDLY MANNER WHEN THEY COME FOR SERVICING AND OTHERS REPAIR. DIRECTING THEM FOR SERVICE AND REPAIR TO AN AVAILABLE TECHNICIAN.
2. DISPLAYS EXTENSIVE KNOWLEDGE ABOUT PRODUCTS AND SERVICING OF LORRIES. INFORMING CUSRTOMERS ABOUT POTENTIAL COST SAVINGS AND WARRANTLY PROTECTIONS.
3. MAINTAIN GOOD RELATIONSHIPS WITH CUSTOMERS TO ENSURE REPEAT SERVISING AND REPAIRS OF VEHICLES. ABLE TO ADVISE CUSTOMERS QUERIES AND CONSULTING WITH TECHNICIANS WHEN NECESSARY.
4. CALL CUSTOMERS TO GET FEED BACK AFTER 3 DAYS OF SERVICE JOB DONE. FOR ANY DEFECTS FOUND, REQUIRED TO RECORD IN THE EXERCISE BOOK FOR REVIEW WITH WORK SHOP MANAGER.
5. PRIOR TO SERVICE AND REPAIR WORKS, PREPARE ESTIMATED QUOTATIONS AND GET APPROVAL FROM CUSTOMERS TO AVOID DISPUTES OF SERVICE AND REPAIR COST.
6. ENSURE CUSTOMER VEHICLE’S SERVICE AND REPAIR DONE ON TIME AS PER JOB ORDER.
7. FOLLOW UP AND LIAISE WITH WORKSHOP TECHNI...
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