Senior Administrator – Desk Side Services, AMT Asset Management Software – Switzerland (Aarberg, Bern)

Job Summary

SRO Site Support resource responsible for operations support for all endpoints, partnering with global CLIENT support resources. Work under guidance of CLIENT managers; performance reported and managed through weekly/monthly review between CLIENT and HCL.

Key Responsibilities

• Provide onsite and remote assistance to identify and resolve issues with Windows, macOS, Linux, iOS, and Android platforms.
• Troubleshoot hardware and software issues, resolve connectivity problems, assist with system configurations, coordinate with OEM vendor for warranty laptops/desktops.
• Ensure cross‑platform compatibility and seamless integration between macOS and Windows systems, applications, and services.
• Participate in New Hire induction program and execute tech refresh of eligible devices according to CLIENT guidelin...