Role Purpose

To provide an effective and efficient service to clients and intermediaries by receiving, evaluating and responding to queries timeously.

Requirements

• Grade 12 (NQF Level 4)
• 3-5 years relevant experience
• Employee benefits experience is essential
• Extensive industry knowledge and product knowledge as well as relevant legislation
• Successful completion of Yenzani training is preferred

Duties and Responsibilities

• Effective and prompt management of the team mailbox
• Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team
• Ensuring effective management of the risk claims accruals of the team
• In conjunction with the Administration Manager be accountable for the preparation of the Quarterly Admin Reports
• Assisting with the checking of claims and contribution cycles (recons)...