Job Summary for Senior Analyst - Business (Digital Customer Experience)
Gather and Analyze Requirements: Collaborate with stakeholders and users to collect analyze and document business and functional requirements for digital customer experience initiatives.
Facilitate Solution Design: Work with product owners UX designers developers and technical teams to shape user-centered strategically aligned and operationally viable digital solutions.
Map and Improve Customer Journeys: Analyze current and future state digital guest journeys identify gaps and opportunities and ensure alignment with human-centered design and accessibility standards.
Support Agile Digital Product Delivery: Aid digital product teams in backlog prioritization sprint planning and refinement; clarify requirements support user acceptance testing and ensure requirement traceability.
Drive Stakeholder Collaboration: Act as a li...
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