Responsibilities

• Operational delivery (90%) and team management, reporting, continuous improvement, SLAs & ratio follow‑up (10%).
• Keeping track of assigned accounts to identify outstanding debts.
• Planning courses of action to recover outstanding payments.
• Locating and contacting debtors to inquire about their payment status and negotiate payment plans.
• Contacting customers and establishing reasons for past‑due account situations, following up to ensure payments are received.
• Working with key customers or portfolios of $20M or more and achieving a past‑due percentage of 3% or less.
• Maintaining a high level of accuracy in all accountabilities as part of accounting services.
• Providing medium interaction assistance to the Credit Department when orders are on hold and to the Cash Department with unapplied, short and over payments.
• Coordinating and assisting in the resolution of payment disc...