Responsibilities

• Resolve Tier 1 (simple queries) and support resolution of semi‑complex or complex queries and transactions related to core HR processes
• Maintain data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Handle escalations from process partners, HRs and provide RCA plan
• Ownership of team deliverables in absence of Team Lead
• Quality Check on the Key/Critical HR transactions processed by team as defined in the Quality framework
• Assist with...