**Role Objective**

Drive efficient Order-to-Cash (OTC) collection activities to maximize cash flow, reduce overdue receivables, ensure policy compliance, and support continuous process improvement while providing training and guidance to new team members.

**Key Responsibilities**

+ Execute end-to-end Accounts Receivable (AR) and collection processes.
+ Monitor customer accounts, perform collections, and drive timely cash recovery.
+ Conduct dunning activities and manage customer-facing communication.
+ Resolve disputes, billing inquiries, credit issues, and refund requests in collaboration with internal stakeholders.
+ Review and clear unallocated cash and credit balances with the Cash Application team.
+ Prepare AR, collection, and aging reports with accuracy and timeliness.
+ Support month-end activities, including accruals and adjustment preparation.
+ Perform root cause analysis and recommend corrective actions to improve processes.