Description:

About the Role

We are recruiting a Senior Analyst, IT Support to provide dedicated, hands-on onsite end-user IT support.

This is a senior, client-facing support role (not a call center/helpdesk-only position). You will own the full support process—diagnosis, troubleshooting, resolution, and escalation—while delivering service in line with agreed KPIs and SLAs. The ideal candidate understands the pace, professionalism, and urgency expected in a consulting / professional services environment.

Key Responsibilities

Onsite End-User Support (Primary Focus)