As a Senior App Support - Payment Services, you will provide advanced Level 3 break-fix maintenance and deployment support for the payment services components of the Pay2Bill application environment. You will be responsible for resolving complex production issues, supporting controlled deployments, performing Root Cause Analysis for critical incidents, and helping maintain stable operational support across the engagement.

What You'll Do and How You'll Succeed

• Provide Level 3 break-fix support for payment services within the Pay2Bill application landscape.
• Investigate, troubleshoot, and resolve complex production issues affecting payment-related services and application operations.
• Perform Root Cause Analysis for P1 and P2 incidents and support the preparation of RCA reports.
• Support deployment planning and execution, including creation or review of deployment work plans and rollback plan...