Elevate your technical expertise as a Senior Application Support Analyst at RBC, providing critical support in a hybrid contact center environment. Ensure the reliability of customer-facing systems while leading troubleshooting initiatives.
In this role, you will leverage over five years of experience to support contact center applications like Genesys and Alvaria. Your expertise will drive complex troubleshooting and system administration, enhancing system performance and reliability. The position emphasizes mentorship, knowledge transfer, and collaboration with vendors to maintain operational excellence.
Key Responsibilities:
• Provide tier-2/tier-3 support for contact center applications
• Diagnose and resolve critical system issues effectively
• Manage support tickets and prioritize based on business impact
• Monitor system health and execute necessary updates
• Train and mentor junior analysts on advanced concepts
Requirements:
• 5+ years in application ...