Job Responsibilities:

• Provide Level 2 production application support for Digital Platform systems, managing production incidents and critical system interfaces through Workflow and Automation systems.
• Assist the Incident Manager in implementing preventive and detective measures for applications, including providing root cause analysis.
• Provide support in planning through performing production transitions for new system launches, and handling system change requests.
• Identify process gaps, propose system improvements, standardize processes through implementation plans and integration strategies, and recommend automation to optimize system performance and efficiency.
• Lead and coordinate projects and change requests, providing analytical support and conducting requirement analysis for system enhancements, fixes, and emergency changes, while promptly identifying and e...