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Senior Application Support Engineer

Company

SSC HR Solutions

Location

Cairo, Cairo Governorate

Posted

June 04, 2026

Position Overview

  • Provide advanced technical support for complex application issues, ensuring prompt resolution and minimal disruption to business operations.
  • Analyze and diagnose both functional and technical issues in supported applications, taking complete ownership of problems until resolution.
  • Manage incident and service requests, ensuring adherence to agreed service level agreements (SLAs).
  • Conduct root cause analysis on incidents and document findings for future reference and improvement.
  • Collaborate with cross-functional teams to address and resolve application issues and improve overall system performance.
  • Develop and maintain technical documentation, including user guides and troubleshooting guides, to assist the support team and users.
  • Perform regular software updates, patches, and maintenance activities on production applications to ensure optimal functionality.
  • Provide training and support to junior team members ...

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