Seize your chance to lead cutting-edge solutions in contact center technology at Wawanesa. As a Senior Architect, you'll focus on implementing conversational AI and cloud-native solutions for enhanced customer engagement.

At Wawanesa, you will play a pivotal role within the Technology Solutions Architecture team. This position involves overseeing the architectural design of Genesys Cloud CX and AWS-enhanced systems, ensuring alignment with business goals and existing tech landscapes. With over a decade of experience, you will guide teams to design robust, scalable solutions that optimize customer interactions.

Key Responsibilities:
• Develop architecture models for business and technology domains
• Lead design architecture for Genesys Cloud CX technology
• Architect solutions for conversational AI experiences
• Ensure seamless integration of various enterprise systems
• Establish architecture standards and continuous improvement p...