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Description
Job Summary
Iron Mountain is seeking a highly motivated and detail-oriented Closure Agent to join our Customer Care and Billing team. In this role, you will be responsible for managing the seamless closure process of outgoing customers while maintaining exceptional service quality and strict adherence to organizational compliance.
You will work closely within a dedicated global department focused on reducing transactional errors, driving process innovation, and ensuring customer satisfaction across all regional countries.
What You’ll Do
In this role, you will:
Manage Account Closures and Customer Transitions: Execute the end-to-end closure process for outgoing customers, performing billing-related tasks such as account reconciliations to ensure accurate, timely, and seamless offboarding.
Collaborate Globally for Continuous Improvement: Partner closely with upstream and downstream C...