Description - Internal

Service Delivery

• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
• Perform validation and maintenance activities comply with Global guidelines and approval process.
• Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
• Perform validation and rectify the errors found from the rejection report. 
• Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
• Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage. 
• Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement. 
• Maintain and prepare data for transfer to produce acc...