Senior Associate - Portfolio Management

United States(Hybrid)

**Job Description**

This role sits within the TLS Global Customer Experience (GCX) Strategic Initiatives team and supports end-to-end portfolio planning, execution, and tracking. The Analyst plays a key role in enabling effective Product Portfolio Management through coordination, reporting, and data-driven insights across cross-functional teams.

**Responsibilities**

+ Support the Enterprise Lean Portfolio Management (LPM) process, including capability definition and annual planning activities
+ Track and report on BID/Epic and Capability progress in partnership with Product, PD&I, and TPM teams (across internal and external demand)
+ Develop and maintain GCX Product Portfolio roadmaps, ensuring alignment to strategic priorities and delivery timelines
+ Design and deliver ad hoc reporting to enhance portfolio visibility and decision-making (e.g., product team views, budget...