Purpose

Resolve urgent and critical incidents on their AWS hosted estate.
Ensure the infrastructure is secure, resilient, and highly available, following agreed processes.
Provide hands-on support for ongoing operations, problem-solving, implementations, system upgrades, and time-critical operational troubleshooting.
Work effectively with colleagues and stakeholders, demonstrate leadership, and become established as an approachable subject matter expert.

Key Duties

Critical situation management for the operation and maintenance of the Hosting and Infrastructure
Act as the AWS and cloud infrastructure SME in response to client questions
Sharing your expertise.
Work with colleagues to ensure strict adherence to the contract and established good practice.

Person Specification

Technical

Strong knowledge of AWS services, including EC2, S3, RDS, Route 53, WAF, IAM, Lambda, VPC and more (see below)
Strong proficiency in the Wind...