Senior Bilingual Business Analyst to collaborate with UX, design, content manager & technical teams.
An initial 1 year contract. Possibility of a 1 year renewal. Hybrid 3 days a week in Montreal, QC. 7.5 hour work days
Responsibilities:
User & Experience Understanding
Conduct user interviews, workshops, and observationsIdentify needs, pain points, risks, and success criteriaMaintain strong proximity to end users and stakeholdersBusiness & Process Analysis
Analyze Client Space needs related to loan lifecycleDocument as-is processes (flows, rules, exceptions)Define to-be target processesModel processes (journey maps, scenarios, BPMN if needed)Link user needs, business value, and technical constraintsAgile Delivery Support
Work within an Agile squadMaintain and refine backlog (user stories, acceptance criteria, dependencies)Support prioritization (valu...