Overview

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

What You’ll Do

• Manage billing support requests, financial system inquiries, and operational issues across finance-related platforms.
• Own the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teams.
• Perform root cause analysis to identify and resolve underlying system, data, and process issues.
• Execute data corrections and operational fixes using internal tools and systems when required.
• Support incident and event management activities, including troubleshooting and resolution of production issues.
• Partner with Finance and Accounting teams to su...