Business Growth

• Cascade the sales targets assigned by the Zone Manager to branch staffs.
• Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets cascaded down by the Zone Manger and business growth objectives.
• Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business.
• Manage the product portfolio of each line of products and control the cost and profitability of the branch.

Customer Service

• Maintain high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time.
• Promote high level of customer service culture among the branch staffs for potential acquisitions.