As the **Senior Business Analyst,** you are responsible for prioritized operational delivery and initiative execution within Service and Fulfillment. You will translate leadership priorities into clear deliverables, coordinate execution activities, manage risks and dependencies, and ensure initiatives are delivered on time. The role **combines process ownership** , **light project management** , **change management** , and data-driven decision-making to enhance quality, consistency, customer outcomes, and operational efficiency. This position collaborates with Service leadership, BPCs, Technology, Fulfillment, and Reporting to support effective execution, ensure operational readiness, and confirm delivery outcomes.

In this role, you will report to the Manager, Business Analysis and work a hybrid schedule from our local office.

**Essential Duties and responsibilities:**

Operational Delivery & Process Ownership

+ Lead end‑to‑end operational delive...