• Bachelor's degree in computer science, Business Management, Accounting, or any related course

• At least 8 years of solid experience in business analysis

• 5 years of experience in designing and documenting business processes

• 5 years of experience in quality assurance and testing IT applications

• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development

• Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

• Proven experience in business analysis on ServiceNow products

• Experience in using ServiceNow as an application and has high level but relevant knowledge on how ServiceNow is utilized by different business and technical domains

• Experience in being involved in governance boards and committees and running workshops with similar audience