Job Title: Senior Business Analyst – Retail IT (POS & Supply Chain)
Experience: 8+ years
Location: Coimbatore
Key Responsibilities
Partner with cross-functional teams (Retail Ops, IT, Supply Chain, Finance) to elicit, analyze, and document business requirementsLead end-to-end business analysis for POS upgrades, integrations, and omnichannel retail initiativesMap and optimize supply chain workflows including inventory, order management, logistics, and vendor coordinationTranslate business needs into functional specifications, user stories, and acceptance criteriaCollaborate with solution architects, developers, and QA teams to ensure alignment and deliveryConduct gap analysis, root cause investigations, and impact assessments for system changesSupport UAT planning, execution, and stakeholder sign-offMonitor KPIs and recommend enhancements to improve system performance and business outcomes