Description
Have you ever thought about what it takes to provide millions of customers with help across hundreds of social handles, globally, while protecting their privacy and security? The Customer Service - Social team within Amazon Customer Service (CS) is looking for a Sr. Business Intelligence Engineer (BIE) who is passionate about translating business problems into business insights, and can thrive working in a diverse, global team.

Key job responsibilities
- Define the organizations business intelligence strategy, and influence the architectural decisions.
- Provide business intelligence solutions that solve complex problems for the organization, and inform multiple business decisions.
- Build a robust, extensible, and scalable reporting structure.
- Contribute to business reviews, and communicate effectively with leadership audiences.
- Define, and iterate on data strategies that cross multiple CS teams.
- Drive best practices in operational excel...