About the Role

This role is ideal for someone strong in process documentation, stakeholder engagement, and continuous improvement, with experience in shared services or BPO environments

What You’ll

• DoProcess Documentation & Mapping
• Process Improvement
• Shared Services Transition
• Stakeholder Management
• Continuous Improveme

What We’re Looking

• For 5+ years in: Business Analysis, Process Improvement / Operational Excellence, Shared Services / BPO / GBS environments
• Strong experience in process documentation and mapping
• Exposure to regional or multi-country operations is a plus
• Process Mapping (Visio, Lucidchart, or similar)
• SOP Development
• Gap Analysis
• Stakeholder Management
• Workshop Facilitation
• Continuous Improvement mindset
• Tools: Microsoft Visio, Excel, PowerPoin...