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Senior Business Systems Analyst

We seek a Senior Business Systems Analyst to lead the implementation, enhancement, and support of Salesforce Service Cloud processes and automation. The role involves collaborating with stakeholders to gather business requirements, develop technical specifications, guide development teams, and oversee testing and deployment of solutions.

Responsibilities

• Leading the gathering of business requirements related to Salesforce Service Cloud and Sales Cloud features, providing Proof of Concept (PoC) and strategic guidance.
• Developing comprehensive technical requirement documents, process flows, user stories, and detailed functional and system design specifications.
• Analyzing complex information from multiple sources, resolving inconsistencies, and translating high‑level concepts into actionable details.
• Guiding the development tea...