IT Business Systems Analyst / Senior IT Business Systems Analyst (SAP SD/CS)

Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote)

Responsibilities

• Support SAP SD/CS business processes through incident resolution, service requests, and system enhancements
• Analyze business requirements and design SAP solutions aligned with operational needs
• Lead or support SAP implementation projects, upgrades, and change requests
• Perform root cause analysis and resolve complex Level 3 support issues
• Collaborate with Solution Architects and cross‑functional IT teams to deliver scalable solutions
• Participate in business process design, testing, data migration, and user acceptance testing
• Support regression testing and system validation activities
• Ensure compliance with governance, risk, compliance (GRC), validation, and regulatory requirements
• Train business users and provide ...