We are seeking a highly experienced Senior Call Center Operations Manager (or Director-level leader) to fully own and optimize our outsourced call center (BPO) operations. This role is focused on driving performance, structure, and accountability across Tech Support Level 1 and Level 2 teams, with a strong emphasis on telecommunications / telco environments.

***Salary up to USD 4,000 based on experience***

Ideal Candidate

A hands-on operational leader with strong analytical skills and a performance-driven mindset, ideally from a telecom or telco-heavy support environment, who can bring structure, discipline, and measurable improvements to complex call center operations.

About the Role

You will be responsible for end-to-end operational leadership of call center support teams...