Job Purpose
Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.
Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instructionMonitor import cargo receipt and breakdown; resolving any related issuesPrepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policiesUpdate flight handling reports including identification and monitoring of irregularities and discrepanciesDispatch post flight information to the correct depa...