The opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Claims Analyst with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities:
Handle complicated claims and appeal case for smooth resolution.Identify improvement areas and manager various initiatives to enhance customers' experience.Support and strengthen claims training to customer-facing associates in handling claim enquiries.Review and update claims guideline and process manuals.Perform ad hoc assignment or projects.Required Qualifications:
Degree holderAt least 2 years or above relevant working experience including in medical and/or major claims with approval authority.Experience in complaint handling will be an advantage.Good ...