Own and prioritize the backlog for platform operations, monitoring, resilience, onboarding tooling and technical client delivery.
Translate incidents, support cases, client requests and due-diligence questions into structural improvements.
Work with Engineering and Platform teams to improve observability, maintainability, automation an operational robustness.
Support RFPs, DORA/security questionnaires and technical discussions with clients.
Define requirements for internal tools that reduce manual effort and key-person dependency.
Bridge Product, Support, Engineering, Sales and Clients with clear priorities and practical execution.
Level 2 support for complex technical issues and help translate recurring incidents, onboarding frictions and reliability concerns into better monitoring, testing, documentation and platform improvements.
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