Make an impact in customer success as a Senior Cloud Service Manager at OpenText. Lead customer relationships for Managed Services, ensuring operational health and satisfaction.

As a Senior Cloud Solutions Manager, you will oversee customer accounts and ensure they achieve maximum ROI from their technology investments. Your role involves conducting regular reviews, tracking success metrics, and managing escalations to resolve issues effectively. You will also nurture relationships to cultivate referenceable customers, enhancing OpenText's reputation in the industry.

Key Responsibilities:
• Manage customer relationships for OpenText Cloud Managed Services
• Ensure satisfaction and operational health of services
• Provide detailed SLA reporting and status updates
• Develop effective Customer Success Plans with outcomes
• Facilitate resolution of critical incidents through collaboration

Requirements:
• Bachelor’s d...