Join KOHO as a Senior Collections & Recoveries Manager and redefine collections strategy in a dynamic remote environment. Drive innovative solutions and improve customer financial health.

KOHO requires a Senior Manager for Collections & Recoveries to oversee the end-to-end collections strategy during an exciting transition to being a full-service bank. Your role will involve designing recovery programs that prioritize customer dignity while also implementing data-driven approaches to collections. Collaborate across departments to ensure a holistic approach to collections and recovery.

Key Responsibilities:
• Analyze and report on delinquency metrics for the lending portfolio
• Design contact strategies across multiple channels for engagement
• Create payment programs tailored to customer needs
• Lead partnerships with BPOs to enhance recovery efficiency
• Develop programs to rehabilitate customers post-charge-off

Requ...