Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.

+ Ensures timely receipt of interest and principal payments
+ Ensures questions/issues are resolved and closed as per the client’s expectations and to their satisfaction. Escalates issues, when warranted.
+ Demonstrates an in-depth understanding of product and service , by providing needed information or directing clients to the appropriate source.
+ Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
+ Analyzes and...