Development and implementation of change strategies in transformation projects – ideally in the context of SAP, with a focus on sustainable user adoption.
Translation of change objectives into structured enablement and adoption concepts across systems, processes, and user groups.
Conception, coordination, and hands‑on implementation of Digital Adoption Platforms (. WalkMe, Whatfix, Userlane), including the creation and quality assurance of in‑app assets (walkthroughs, tooltips/SmartTips, hotspots, contextual help).
End‑to‑end enablement responsibility: target group segmentation, content lifecycle management, testing & go‑live coordination, as well as evaluation of adoption KPIs (., usage, completion, reduction of support requests).
Conceptual introduction, operation, and continuous improvement of learning solutions in LMS/LXP environments, including course structures, learning paths, assignments, and reporting (.,...
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