Eaton’s IS VEH VGNA division is currently seeking a Senior Contact Center Manager. This is a hybrid work opportunity for Eaton. Candidates must live within 50 miles of our Galesburg, MI facility.

The expected annual salary range for this role is $97000 - $143000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Senior Contact Center Manager is responsible for developing a contact center culture of excellence within the Roadranger Customer Experience Center, delivering industry-leading customer support and operational performance. This role leads the U.S.-based contact center team, supported by a Junior Supervisor, and serves as the backup to the Contact Center General Manager when needed.

Key responsibilities include managing and improving department KPIs, monitoring team performance, and presenting ...