At TDCX, we enable the future by helping clients deliver exceptional customer experiences.

Responsibilities

• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
• Assist our community and help resolve inquiries empathetically, accurately and on time.
• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
• Recognize trends and patterns, escalating any issues outside company policy to the global team.
• Ensure confidentiality, security, integrity and privacy of data as a top priority.
• Perform any other duties and responsibilities that may be assigned by management within the category of employment in the organization and for the effective implementation, maintenance, and continual i...