**Senior/ Coordinator, Customer Quality Excellence**

**Location: Barcelona, Spain or Delft, Netherlands**

As our successful Senior/ Coordinator Customer Quality Excellence you will be a key quality partner for our customers and the internal organization, ensuring timely and accurate support for customer quality-related inquiries and quality deviations. By fostering strong collaboration, driving process improvements, and promoting operational excellence, you will contribute to an enhanced customer experience that delivers optimal service value across all our customer segments.

**Your key responsibilities:**

+ Act as the quality key-contact for our customers and internal business partners and be the customers quality voice in the organization
+ Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs
+ Support and ensure good complaint handling processes to fulfill customer expe...