Key Responsibilities

• Build, ticket, exchange, and refund complex air, hotel, and ground bookings in Sabre, Amadeus, and Galileo—always reading the fare‑calc line and protecting commission.
• Manage VIP and group movements (10+ seats, room blocks, sports rosters).
• Clear company queue checks to ensure zero‑error PNRs (no canned scripts).
• Own the inbox—write clear, on‑brand emails; hop on calls when needed.
• Re‑accommodate during IRROPS; understand airline debit memos and how to avoid them.
• Share knowledge; admit mistakes; update the playbook so the team grows.

Required Qualifications

• 10+ years of deep GDS work (ticketing, exchanges, refunds).
• Proven corporate‑agency background (brick‑and‑mortar; OTA‑only is not enough).
• Fluent written and spoken English.
• Strong grasp of fare ladders, commissions, alliances, group travel, and airport ops.
• Reliable re...