POSITION: Senior CRM Analytics Analyst (Lifecycle Management)

Department: CRM / Lifecycle Management

Location: BGC, Taguig

Work Setup: Hybrid (3 days onsite, 2 days WFH)

Schedule: Monday to Friday | Morning Shift

Role Overview

We are seeking a Senior CRM Analytics Analyst to lead complex analytical initiatives that support lifecycle management, customer retention, and strategic decision-making. This individual contributor role requires advanced analytical capabilities, strong business acumen, and the ability to solve complex business problems independently.

Key Responsibilities

• Lead end-to-end analytics projects involving complex datasets and business requirements.
• Analyze customer lifecycle, segmentation, retention, churn, and campaign performance data.
• Build advanced dashboards, analytical models, and strategic reporting tools.
• Deliver actionable recommendations to improve customer engagement and ...