Job Title: Senior Customer Complaints Coordinator
Contract Type: 4-Month Contract
Compliance Requirement: Basic DBS Check Required
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Summary
The Senior Customer Complaints Coordinator is responsible for managing a high-volume caseload of customer complaints, ensuring fast, accurate, and compliant resolutions in accordance with service level agreements (SLAs). This role is crucial for maintaining customer satisfaction and requires exceptional attention to detail, strong multitasking abilities, and effective prioritisation skills in a dynamic environment.
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Key Responsibilities
- Handle and resolve up to 100 customer enquiries/complaints per day in line with SLA requi...