Senior Customer Complaints Coordinator

Opus People Solutions are recruiting on behalf of our client, Walsall Council, for a Senior Customer Complaints Coordinator.

Working Hours: 37 hours per week, Monday - Thursday, 8:45 AM - 5:15 PM (1-hour unpaid break)
Friday, 8:45 AM - 4:45 PM (1-hour unpaid break)

Work Arrangement: Hybrid after training period, days onsite to be confirmed with manager.

Pay Rate: £18.36 per hour PAYE

Length of Assignment: Temporary basis, 3 months with potential to extend.

Positions: 1

DBS Requirement: Basic

Main Purpose of the Role:

We are seeking an experienced and detail-oriented Senior Customer Complaints Coordinator to provide an efficient, knowledgeable, and accurate service to customers. The successful candidate will deliver an excellent corporate complaint handling experience across all Council Services, ensuring timely and satisfactory outcomes.

Key Responsibilities:

Lead the...