Description

A s a Senior Customer Experience Designer within the Journey Design team at Citizens, you will play a critical role in influencing CX strategy by aligning design initiatives with organizational goals and advocating for customer-centric approaches at every level. You will be challenged to both totally re-imagine and continuously optimize customer and colleague facing end-to-end experiences. The Senior Customer Experience Designer represents the voice of the intended, designed experience ensuring design intent is met. The optimal candidate is a master, data-driven, storyteller that identifies and solves problems by determining the optimal outcome from the perspective of the customer and colleague and then using experience/service design methodologies to bring the experience to life.

Primary responsibilities include

+ Conduct internal and external data analyses to articulate customer and colleague needs and expectations, and understand customer e...