Join Parts Town as a Senior Customer Insights Analyst and play a vital role in transforming customer feedback into strategic business insights. This hybrid role offers an exciting opportunity to impact customer experience positively.
In this position, you'll manage the company's CX platform, utilizing tools like Qualtrics. Your role involves nurturing customer feedback programs to generate insightful narratives that drive strategic improvements. Collaboration with various teams is essential to ensure that insights lead to measurable business outcomes.
Key Responsibilities:
• Design omnichannel listening strategies to capture customer feedback
• Create user-friendly dashboards for impactful reporting
• Analyze feedback to identify satisfaction trends and pain points
• Develop closed-loop feedback processes for continual improvement
• Integrate feedback with operational systems for comprehensive insights
Requirements:
• Over 3 years of experience in customer in...