Senior Customer Service Agent

Location: Preston
Job Type: Full-time, Permanent
Salary: £30,000 – £34,000 per annum

The Opportunity

We are recruiting for a Senior Customer Service Agent to join a dynamic and expanding organisation committed to delivering exceptional service to its customers. This is an excellent opportunity for an experienced customer service professional who enjoys resolving complex issues, improving processes, and supporting colleagues within a busy operational environment.

The successful candidate will play a key role in ensuring high levels of customer satisfaction while contributing to the continuous improvement of service delivery.

Key Responsibilities

Customer Service & Case Management

Handle complex customer enquiries and escalated cases through telephone and written communication channels.

Investigate and resolve issues efficiently, ensuring a positive customer experience.

Provide professi...