Job Summary We are looking for experienced senior complaint-handling officers to manage the feedback and complaints on financial institutions and practices in the financial industry submitted by consumers to the organization. Officers will be expected to engage consumers empathetically, effectively and efficiently, and work with internal and external stakeholders and regulated entities to address consumers’ concerns.
Responsibilities - Engage consumers on their complaints or feedback on financial institutions and practices in the financial industry, including responding to consumers via emails and calls
- Work with the organization’s supervisory departments to craft clear and empathetic replies to consumers that address their concerns
- Liaise with financial institutions to ensure that they review and reply to consumers’ feedback, and submit timely updates to the organization
- Assist with case administration such as assigning case...