Take your skills to the next level as a Senior Customer Service Representative at iA in Montreal, Quebec. Support complex cases and elevate client experiences in a hybrid work setting.
In this full-time role, you'll be integral to the customer service team while managing intricate inquiries. You will offer guidance to peers, enhance client resolution strategies, and maintain knowledge of products and policies. Our commitment lies in fostering collaboration, innovation, and development for each team member.
Key Responsibilities:
• Assist customer service representatives with their inquiries
• Promote first-contact problem resolution for clients
• Update and maintain department information regularly
• Support training and mentoring of client relations specialists
• Act as a change agent during process implementations
Requirements:
• Extensive relevant experience in customer service or individual insurance
• Strong ability to manage multiple priorities
• A...