Overview

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. This role is a flex work model in Bogotá.

Responsibilities

• Map and analyze end-to-end customer journeys across multiple channels and touchpoints
• Identify customer pain points and improvement opportunities based on qualitative and quantitative insights
• Support the design and implementation of initiatives aimed at enhancing the customer experience
• Analyze customer feedback data (e.g., NPS, customer surveys, and other feedback sources) to identify trend...